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Owned and operated by Peace, Love, & Good Karma LLC, we welcome every question about saunas, massage chairs, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For complete details on how to initiate a return or exchange, please visit our Return Policy page or send us a message.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Simply contact our team and we will walk you through the process for swapping to a different sauna, massage chair, or red light therapy mat.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use light to gently warm the body at lower ambient temperatures, while traditional saunas heat the air around you for a more intense warmth. Our team can help you decide which style fits your space, preferences, and relaxation goals.
Do your massage chairs require professional installation?
Most of our massage chairs arrive with straightforward assembly instructions and can be set up at home. If you have questions about placement, weight capacity, or power requirements, we are happy to guide you through the details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
We aim to answer every email and phone call within one business day so you never feel left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Guidance
Our team helps you find the right sauna, massage chair, or red light therapy mat for your space and lifestyle.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns for added peace of mind.
